He steps up from his role as head of department for billing and core applications, bringing experience across telecommunications and financial services technology to the position.
Mark Oyier has been appointed director of IT at Safaricom.
He fills a role that has remained vacant since 2024, with interim oversight previously provided by James Maitai, the group chief of technology and information. In his new role, Mark will continue reporting to James, aligning IT operations with the broader technology and network strategy under the CITO’s office.
Before this, Mark served as head of department for billing and core applications, where he managed critical systems supporting revenue assurance, customer management and service delivery.
Earlier in his career, he held roles at NCBA Group and Stanbic Bank Kenya, where he led IT applications and digital channels, building experience across financial technology and digital platform delivery.
Mark holds a master’s degree in IT from Strathmore University and a bachelor of science in information sciences (information technology) from Moi University.





