Brice Mutoni spends his days fixing problems behind a screen, learning through trial, error, and patience. At Eden Care, he keeps things running when they falter, relying not just on skill but on a steady belief that people, not machines, still make the real difference.
While most people would argue that cooking is an art, Brice Mutoni is convinced that it’s a science. He knows this because he has mastered how to make chicken pilau through trial tweaking the recipe and the process until he came up with his own unique recipe.
“I experimented with different types of rice till I settled on Basmati rice,” he says.
For someone who spends his entire work day in front of computer screens running code, troubleshooting, writing reports, and solving customer queries, cooking may be the last guess for a pastime activity. And yet Brice believes that everyone deserves to eat a good meal, especially one they have prepared themselves.
Brice is an IT support officer at Eden Care, a digital health insurance provider based in Kigali, Rwanda. 10 years ago, Eden Care did not exist. In fact, the company was born at around the same time that Brice graduated with his master's from the University of Rwanda.
“I was supposed to graduate earlier, but due to Covid, graduation was pushed to late 2021”, he narrates.
The delay turned out to be a blessing for him.
“After graduation, I learnt of an opportunity to join Eden Care from a friend. I checked LinkedIn, and it was a small company that hadn't even started. I did an interview with the group CEO, and I was successful,” he reveals.
The support specialist’s path
Brice admits that he knew joining a startup could be risky. Statistics show that start-ups have alarmingly high failure rates, which translates to job insecurity for employees. They also have lower compensation rates and tend to promote burnout. However, Brice was drawn to the company’s potential and the vision the CEO cast for the company.
“I joined the company when it was just an idea, but I was impressed by what the CEO shared about how he started the company and what he could foresee the business becoming. I saw the potential of Eden Care becoming the first digital insurance company in the region,” he recalls.
Moreover, he didn’t walk in blind, as he had been running a small video games business before, and knew firsthand the challenges involved in running a startup and what to expect.
“As a business owner there are ups and downs but as you grow, the challenges are worth it” he notes.
While Brice joined primarily as an IT support officer, the limited resources characteristic of start-ups saw him taking on other roles. As a result, his job is a little more demanding. However, he appreciates the many roles because, according to him, they have contributed immensely to his growth.
Career highlights and setbacks
At Eden Care, Brice has had the chance to contribute to the growth of an impactful venture that is now receiving recognition in Rwanda. In 2025, the Rwanda Insurance Brokers Association (RIBA) named Eden Care the best medical insurer for 2025. For Brice, the recognition is not only corporate but also a personal victory.
“Most of what we do in IT is in the background therefore recognition means that we are offering value and the products we create are making the lives of our clients better,” he says.
Brice is also grateful for the growth the company has experienced from a clientele of zero in 2022 to over 30,000 in 2026 featuring a mix of both individual and corporate clients.
“We have moved from where we would go looking for clients to where new clients come looking for us and existing ones renew because they can see a difference from what they are used to because our performance speaks for itself.”
With over 30,000 clients relying on Eden Care’s operations digital systems, there is no room for error, especially because the company serves people in the sensitive medical field. As a result, systems have been put in place to reduce errors. However, Brice admits that every once in a while, mistakes happen. Such times offer an unwelcome test of patience, but one that he has learnt to navigate with time. His position as the support officer means that he interacts both with the customers and tech team and he always has to be on his feet with a solution.
“Sometimes we test a product and release it only for it to malfunction on the customer’s end,” he says.
The moment between figuring out what the problem is and getting a solution is the most overwhelming for him. However, with time he has learnt to be calm while trying to find a solution. He is also grateful that, despite operating across different time zones, the tech team is very quick to respond.
AI and cybersecurity
Brice has been in tech for a while now and remembers the coming of AI.
“AI started as something people did not understand and only a few people who were curious tried it out. Today, everything is AI and those who don't use it get left behind.”
However, Brice believes that AI is not a doomsday prophet as some researchers have described it.
“I think AI came to help us with the simple things so that we could dedicate more time streamlining the processes that AI can’t,” he argues.
In his opinion, while it is true that AI will make some jobs obsolete, there will always be a need for the human touch, especially in fields like counselling psychology.
However, Brice insists that there needs to be an evolution in how people interact with AI because he believes learning how to communicate with AI is the key to getting the best results. As such, he poses a challenge that education needs an overhaul to accommodate AI.
“Schools must adapt so that instead of just learning how to code, they also hone their creativity skills and their ability to communicate with AI” he says.
While Brice’s stand on AI is pragmatic as opposed to fearful, he acknowledges that AI poses some significant challenges that cannot be ignored. Chief among his concerns on AI is the fact that with increased use of AI, it is hard to know what is real and what is AI generated. This development, he believes, increases the demand for cybersecurity solutions to tackle the issues posed by AI.
Beyond the office
Brice’s career is demanding, and there are days he has to work after hours. However, he is determined to have a work-life balance and has created a whole different persona away from his work. During his free time, Brice enjoys watching movies and TV shows and just recently finished watching The Lincoln Lawyer. He is also a video games fan and a football fan, a hobby he stumbled upon after his bachelor’s in 2016.
“My dad wanted to buy a TV package and he asked me whether he should buy the one with a sports package, and I said yes. Once bought, I thought it would be wrong for me not to watch sports, so I started watching football and after a short while warmed up to it” he reveals.
Interestingly, football has become a way for him to bond with his friends whenever they meet over the weekends.
Just like his iterative process of learning to make pilau, Brice is constantly trying new things, especially being the curious mind that he is. However, his attention is mostly focused on AI as it’s constantly evolving.
“We are in an age where everyone needs to learn things that will make a difference in life and in career, and I think AI is a good start. However, one must learn how to question it and the answers it gives because it’s also learning and thus not perfect,” he says.
