Job Title: head of ICT service management and technology engagement lead
Company: Diageo
Dianah Tinkamanyire is the head of ICT service management and technology engagement lead at Diageo, Uganda.
She leads ICT service management and technology engagement across Kenya and Uganda, helping ensure technology services support business objectives while strengthening collaboration between technology teams and business functions.
Over nearly two decades, she has built experience across telecommunications, healthcare, technology consulting, financial services and consumer goods. She began her professional journey in 2007 at Celtel International as a customer relations executive, where she supported customer service operations, product launches and customer engagement initiatives. She later joined Airtel Uganda as a business operations trainer, spending more than four years developing training programmes, coaching teams and supporting customer service operations.
In 2013, Dianah moved to IAA Healthcare as a client relationship manager. The role strengthened her expertise in stakeholder engagement, customer relationship management and corporate communications while working closely with clients and senior management teams.
Her transition into technology leadership began in 2015 when she joined Tecnotree Corporation as an information technology project consultant. For more than four years, she managed technology implementation projects, coordinated stakeholders and oversaw project delivery, gaining extensive experience in technology transformation and programme management.
She later joined Ericsson as a digital services customer project manager, managing technology projects across East Africa. The role expanded her responsibilities to include customer engagement, project finance, business development and large-scale programme delivery in the telecommunications sector.
Dianah continued her progression in technology leadership with a move to Mezzanine as project manager before joining Watu Credit as senior product manager. These positions deepened her experience in digital products, technology strategy and customer-focused innovation.
In 2024, she joined Diageo, Uganda as head of ICT service management and technology engagement lead. The appointment brought together the skills she had developed throughout her career in customer experience, technology delivery, stakeholder management, product development and digital transformation.
Today, she oversees ICT service management and technology engagement initiatives across Kenya and Uganda, helping drive technology solutions that support business performance and operational excellence.
Work Experience
2024–Present: head of ICT service management & technology engagement lead, Diageo, Uganda
2023–2024: senior product manager, Watu Credit
2022–2023: project manager, Mezzanine
2019–2022: digital services customer project manager, Ericsson
2015–2019: information technology project consultant, Tecnotree Corporation
2013–2015: client relationship manager, IAA Healthcare
2009–2013: business operations trainer, Airtel Uganda
2007–2009: customer relations executive, Celtel International B.V.
Education
2020: financials in project management, Ericsson
2003–2006: Bachelor of social sciences, Makerere University
About Company
Diageo is a global beverage company with operations across multiple markets worldwide. The company owns a portfolio of internationally recognised brands and continues to invest in digital transformation, technology innovation and operational excellence to support growth and customer engagement.
